Most entrepreneur stories generally talk about the various steps of building a team, gaining customers, courting investors, blah blah blah. Certainly I have a lot of those stories, some of which I’ve already written about. However, a lot of my fond nostalgia from Rotten Tomatoes was the sense of closeness we had as a team and many of my memories are those spent with team mates when doing stuff outside of work. Main amongst these would be the Annual Rotten Tomatoes Halloween Party.
Prior to Rotten Tomatoes, Patrick and I had started Design Reactor in 1997, signing the lease for our first office in Berkeley (right above The Luggage Center on Shattuck Avenue) the day after my graduation ceremony. Our initial hiring strategy was basically to ask all of our talented friends at Cal who signed up for more traditional jobs to spend their off-hours doing contract web development and design work for us, folks like Senh Duong, John Joh, Eric Yeh, Walter Wu, Rae Chang, Susan Nakasora, Steven Kam, Derek Sakamoto, Suzanne Wood, Cynthia Sing, and others. Later on, as our Disney work expanded, the company became better established, and we had exhausted our first-line of friends who consisted largely of former dormmates, and fellow nerdy members of the Cal Wushu Team, we then extended further in to friends of friends and a second set of team members, but not too departed from our original networking. Brandon Sugiyama came and joined us from the University of Oregon Wushu Team. Mark Moran was originally from Washington and was practicing wushu in the Bay Area. Again, a lot of Wushu folks. Or friends of employees like Susan Nakasora. We did some rounds of hiring during Design Reactor for folks we didn’t already know but, in the end, it was all Cal grads including Boon Khoo, Michelle Lee, and Emily Lew.
So the story of Rotten Tomatoes is as much about the story about a group of college friends (primarily from Cal, and most with some connection to the Cal Wushu Team and, for the most part, Asian-American) as it is about the struggle to make our place in the film and internet industries. As such, our work environment was pretty atypical with our original office in Berkeley being a hangout spot for lots of our college mates.
Our first taste of success was during 1998 and 1999 at Design Reactor as our web development contracts with the movie studios like Disney and Warner Bros. grew and grew. We thought we’d do something fun after all of the hard work so we threw our first company Halloween party in 1999. Our team weren’t exactly the party experts — our prior experience running big events were for big Wushu-related performances or tournaments. We invited our friends to the party and allowed them to invite their friends but unofficially capped the invitations to just “first and second degree friends”. With our office in Berkeley, we held the party up at the Haas Clubhouse above the Cal campus, but as such it had to be an alcohol-free event. I don’t think any of us were particularly the drinking types back then so this resulted in a pretty tame event that ended prior to midnight.
1999 Design Reactor Halloween Party at Haas Clubhouse
In the subsequent years from 2000-2002 when we had switched over to doing Rotten Tomatoes, we didn’t hold any parties. In April 2000 just as we started doing Rotten Tomatoes full-time, the dotcom bubble popped and by the time Halloween rolled around, I don’t believe anyone was in the mood to celebrate. Similarly, Halloween 2001 was in the shadow of the 9/11 attacks so it would have been inappropriate to have a party. For Halloween 2002, I still remember going with friends to Castro District in costume — up till then, the Castro was the location for the largest street celebrations in the Bay Area, but it was announced that 2002 would be the last year where the city would be doing the celebration in the Castro.
Knowing that we wouldn’t be able to celebrate Halloween in the Castro the following year, Patrick and I decided that we would put on a Rotten Tomatoes Halloween party for our friends just like we had done so for Design Reactor. The same rules were employed as for our first party in 1999 (except this time via Evite): a free party for our first and second degree friends, our company would pay the budget for the venue,decorations, and free first drinks, and, most importantly, wearing a costume was MANDATORY for entry to the party.
The first Rotten Tomatoes Halloween Party had added urgency: In the months leading up to the party, Senh, our senior engineer James Chen, and I had worked hard to develop “The Vine” and we set our deadline for launch as Halloween. “The Vine” was Rotten Tomatoes’ short-lived attempt at doing a social network for movies, music, and video games. We were really influenced by both Friendster and Xanga and wanted to create a place where entertainment fans could share their own movie/music/video game ratings, reviews, and “Top Ten Lists” with others in a blog-like feed format. It was the largest addition to Rotten Tomatoes that we had developed since expanding Rotten Tomatoes to include 80,000+ titles in the early days and we were eager to get it launched and share the new social network with our friends.
Prior to the party in 2003, we were spending many sleepless nights getting The Vine ready and finally launched the feature the day before the Halloween Party.
Exhausted by developing The Vine, we were lucky to have the help of friends from our Cal Wushu Team community to help organize the 2003 party at Mix 26, a bar in the Mission District. Altogether, I believe we had about 300-400 friends show up to our first Rotten Tomatoes Halloween Party and it was the first chance after a long time for the Rotten Tomatoes team and friends to celebrate a bit after several years of arduous work and a challenging business environment.
2003 Annual Rotten Tomatoes Halloween Party at Mix26
Over the following years, the Annual Rotten Tomatoes Halloween Party got larger and larger. We would carry over the invitation list from the previous year and allow prior attendees to invite their first-degree friends which resulted in more and more attendees organically growing year-after-year (kind of like a social network).
In 2004, we moved from a small bar in the Mission over to Suede, a much, much larger nightclub near Fisherman’s Wharf for our second Annual Rotten Tomatoes Halloween Party. By this time, Rotten Tomatoes had been acquired by IGN so we really in the mood to celebrate. Early on in the party, we quickly realized that the party was going to be way more crazy than the year before. I realized that things had kind of gotten out of control when we had the first person pass out drunk in the bathroom by 10pm literally an hour after opening up the door. The line to get into the party at 9pm snaked around the block and I believe we eventually had over 1,000 people attend making it the largest Halloween event in San Francisco that year.
2004 Annual Rotten Tomatoes Halloween Party at Suede
The last Rotten Tomatoes party I helped organize was in 2005. By this time, we had moved to Studio Z (across from DNA Lounge) in the heart of the clubbing area of San Francisco. By this point, our Annual Halloween Party had become a tradition unto itself that was known separately from just Rotten Tomatoes as a company. People were getting elaborate costumes (again, costumes mandatory) prepared almost immediately after the end of the party from the prior year. Each annual Halloween party became larger and more elaborate than the one before.
2005 Annual Rotten Tomatoes Halloween Party at Studio Z
At this last party in 2005, I had already known that I would be leaving Rotten Tomatoes by the end of the year to join Patrick at his startup in China; however, the annual Rotten Tomatoes continued for another two or three years after I left.
The Halloween parties were a way to show our appreciation for all of our friends who had supported the Design Reactor and Rotten Tomatoes team through the years. We all started out as college buddies and Halloween gave us all an excuse to celebrate and dress up in elaborate, movie-related costumes. The legacy of the Rotten Tomatoes Halloween parties hold a fond place in my memory as important to me as the war stories about doing business or developing tech.
Special thanks to Brandon Sugiyama, Kevin Morris, and James Yang, the three amigos who helped us every year to throw these awesome parties.
Postscript: After Rotten Tomatoes, Patrick and I moved to Asia where we did another company, alivenotdead.com, a social network for celebrities and artists in Asia. In 2008, alivenotdead held it’s first “Dead Not Alive Halloween Party”. Just like the Rotten Tomatoes Halloween Party, the party was also “costumes mandatory” and initially done as a celebration to thank our friends. Over the years, however, the “Dead Not Alive Halloween Party” has grown in to an annual event much larger than anything that we ever did under Rotten Tomatoes — a commercial success unto itself and the most popular Halloween party in Hong Kong largely due to the tireless efforts of Raffi Kamalian who attended many of our prior Halloween Parties in the Bay Area. It’s hard to believe that we just celebrated the 10th Annual Halloween Party here in Asia but, believe it or not, the roots for this annual extravaganza runs all the way back to that first alcohol-free on-campus Halloween Party we threw for our friends in 1999.
For more of my Rotten Tomatoes 20th anniversary articles, check out my other memories.
With Rotten Tomatoes’ 20th anniversary rapidly approaching, I’ve decided to chronicle some old tales from when we were fresh, young tomatoes full of vigor and energy. My last blog entry covered the early, whirlwind days leading up to our first (and only) round of investment and the decision to switch from our successful and growing web design firm, Design Reactor, over to doing Rotten Tomatoes as a new venture in April 2001.
We were riding high from the rush of closing our investment and finally getting to work full-time on a project that we believed in. The new round of investment meant that we could finally begin building for the future — placing some investements into long-term tech that would allow us to build Rotten Tomatoes from a “hobby-site” in to a full-fledged company.
Building out the Nerdy, Technical Details
First, as I had previously mentioned, we had previously been letting our server bandwidth ride off of the dual T1 broadband lines installed into our office that Disney paid for as part of us developing and staging Disney Channel (and now ABC’s) web sites. Now that we shifted to Rotten Tomatoes’ full-time, we had to find alternate hosting. This wasn’t a small decision — at the time, all of the IDCs (internet data centers) were also finding plentiful business from all of the dotcoms sprouting in the valley. This was before all of the cloud services like Amazon Web Services where you pay on a “pay-per-usage” basis. We ultimately signed a five-year lease with AboveNet, one of the early data center pioneers in San Jose. Even with a “friendly” contract, it was still $1000 per month per Mbps (we were using 5Mbps at the time) AND a server rack leasing fee. It was kind of a shock to sign a contract that would essentially obligate us to pay half a million dollars over the next five years (or little less than half of our first and only round of investment).
It was also the start of my self-learning on the nitty, gritty internals of server installation and maintenance. Again, back in the days pre-cloud, running a web server meant that I had to drive down to Fremont to pick up the actual rackmount servers from the warehouse and bring them back to the office for installation. Another major expense — each server was around $4000 each and our very first rack installation ran off of four servers. Over time, we were adding an additional one or two servers per quarter just to keep up with traffic ending up with about 24 servers by the time I had left. One of the major early technical changes was to shift the entire Rotten Tomatoes web site from running off of Microsoft IIS (Microsoft’s early web server software on Windows NT) over to running off of the now classic LAMP (Linux, Apache, Mysql, PHP – later, switching out Apache for Nginx) stack. The Microsoft stack was sufficient in Rotten Tomatoes’ early days when we were only covering a few movies opening every week with standard HTML templates and server-side includes, but we knew after investment that we’d have to run a professional, database-driven web site that could cover much more. This was all my crash course on how to set up and maintain Linux servers.
The rest of the tech team that I managed worked hard on programming, particularly with George Nguyen handling a lot of the PHP development on our content mangement platform, Eric Yeh doing a lot of database and performance optimization, Pongky Nataatmaja doing front-end PHP and template coding. Also, special thanks to Kai Chang who also did additional PHP coding and a special shout out to Suzanne Wood — she started out as our office manager during Design Reactor, but expressed sincere interest in becoming a developer despite not having a technical background. She interned under Eric and became a full-fledged engineer in our team, leaving the team to pursue a master and PhD in AI and cognitive science (Patrick’s field of study).
Rotten Tomatoes up until this point had been running essentially as a static web site with new web pages added for each movie released. We wanted to be a useful resource for all movies, not just new movies, so we set out to fill the database of movies from the past (catalogue movies, as we called them). Our purpose wasn’t to compete with our major competitor, IMDb, in terms of comprehensiveness. Instead, we aimed to have the basic information available so that film critics reviews for prior movies could be more easily aggregated under the same film title and so that users could find the basic information about the movie to decide whether they wanted to watch it or not. At the time, there were basically only two licensees of movie information with comprehensive data, both set up primarily for retail vendors like Tower Records to offer DVDs: All Movies Guide and Muze. Selecting a data vendor is a pretty momentous decision — all of the information such as cast, crew, genre, etc. pretty much determines the way that you structure your database and how users will be able to navigate your movie information. We ultimate signed a three-year agreement with Muze for another $5,500/month, another nearly $200K contract signed over in our early days. Thanks a ton to George and Kai who immediately set about to integrate the Muze database in to our content management system which we called “Webfarm”. It expanded our coverage of movies from about 1,000 movies pre-Muze to over 80,000 titles (most of them direct-to-DVD releases) as well as a easier way for our editors to use a web interface to edit or add movie information in to our own movies database.
Lastly, we knew that we had to be able to “scale-up” our coverage of movie reviews, particularly as we had just licensed a full 80,000+ title database. Early on, we were primarily bottlenecked on our editorial side where Senh Duong, Binh Ngo, Susan Nakasora, and others were spending sleepless nights selecting quotations and placing ratings on hundreds of movie reviews per movies. We addressed the problem temporarily in the summer of 2000 by hiring four summer interns from nearby Cal to help on the quote selection during the summer movie season, but the workload was too high. At the time, Rotten Tomatoes had a competitor web site the Movie Review Query Engine (MRQE) run by a single engineer in Pennsylvania, Stewart Clamen. Stewart had written a web crawler that crawled hundreds of different web sites and grab links, ratings (when available), and author information for all of the web sites’ movie reviews. MRQE was a night-time hobby for Stewart in addition to his day job as a programmer, and at the time he had no plans to make an independent business out of his hobby site. MRQE had just the data we needed in order to en-masse pair hundreds of thousands of links to movie reviews to all of the titles provided by Muze. In these early days of the internet, there was still a lot of good will between “hobby sites” such as MRQE and Rotten Tomatoes so Stewart gave us the astoundingly good price of $1000/month to license his data, whose comprehensiveness was pretty vital to our early growth. I think he just felt comfortable with Senh, Patrick, and I as “good guy” movie fans trying to build something useful and partially because neither side (MRQE nor Rotten Tomatoes) was 100% comfortable about the legality at the time of aggregating links and data from the open web like we were doing so were more willing to spread the risk around. In any case, our MRQE and Muze licensing relationships lasted through the full six years that I remained with Rotten Tomatoes and were fundamental to being able to turn Rotten Tomatoes from a hobby static page web site in to a useful, professional, and comprehensive resource for movies.
With the licensing of data from Muze and MRQE along with the construction of our “Webfarm” content management system (CMS), we were able to create a full flow for our editorial that covered the full history and catalogue of movies. Muze covered basically any title that was available on DVD (almost the full history of movies). MRQE was indexed movies by their IMDb ID so as we got movie reviews in from MRQE, we would have to match up the movie’s IMDb ID within the MRQE feed over to the appropriate Muze ID in addition to matching up the film critic and publication to our internal ID system. For movies in the MRQE datafeed that didn’t match up to a Muze ID, we would have to either manually search Muze and IMDb for the appropriate film titles and create an alias or we would have to create a whole new custom movie entry in our database (the case for many independent or film festival titles that didn’t have Muze entries yet) and eventually consolidate them when Muze eventually did create an entry. This was basically how we were able to rapidly populate up to 20,000+ films with Tomatometer reviews over the course of a few months using the small handful of editors that we had started out with.
As time went on, we used the increase in editorial productivity to tackle not just films already released, but to cover films while they were just gettting announced or in production. As aforementioned, our Webfarm system enabled us to scan Variety and The Hollywood Reporter on a regular basis and add newly announced productions in to our system. This was an important element to our traffic growth — by being amongst the first web sites to actually have a web page created for these newly announced titles, the other movie web sites such as IMDb or search engines would begin linking to us eventually leading to our film page showing up amongst the top search results when searching for the movie.
Now with the coverage of not just newly released movies, but also catalogue movies and recently announced movies, we achieved our goal of becoming a fully comprehensive resource for all movies.With our comprehensive movie data, more and more sites began reaching out to us as a movie resource within their own services. Initially, we were happy when other, bigger companies began freely linking to us: Google Desktop in 2002, an early desktop search widget, began providing Rotten Tomatoes data whenever you searched for movies. Our neighbor in Emeryville, Ask Jeeves also began freely displaying the Tomatometer in their movie search results. The added demand for our movies and Tomatometer data led me to establish our data licensing business where we exported basic movie data, Tomatometer ratings, and review ratings and links. For a period, we had Netflix, Microsoft (via their WebTV product), and Adobe/Macromedia, and others all paying a monthly licensing fee to use and display Rotten Tomatoes on their respective services. We also had both Variety and The Hollywood Reporter licensing our Tomatometer data to display in their respective publications and web sites, a way to get the Tomatometer better accepted in the film industry as a standard. Of course, later other notable services such as Apple iTunes also began using the Tomatometer within their services.
Here’s a fun story: During the tough times around 2002 when I just got started on data licensing, we were approached to build a “white label” Rotten Tomatoes web site for the world’s largest network of adult web sites at the time, controlling a network of over 300 popular porn web sites. I never actually met my contact face-to-face and it appeared that the small number of web site operators were all spread over the country working remotely. Nonetheless, their request was simple and clean — they were willing to pay us to create a version of Rotten Tomatoes with no branding (neither Rotten Tomaotes’ nor their own) but presented the Tomatometer and links for new movies just like Rotten Tomatoes that they could host on their own servers. Their rationale was that they felt that their porn web sites had relatively short session times and they wanted to explore more forms of content that would interest users in staying on their sites for longer even if they were devoid of porn or advertising. Seeing as how there wouldn’t be any objectionable content or branding on these white label pages, we eventually agreed to their terms. Despite being in a questionable industry, they were a near-perfect data licensing customer and comprised about 30% of our data licensing revenues over several years and paying their fees like clockwork every month. They even would all us and renew their licensing contract for the same terms a full 60 days BEFORE the expiration of their contracts. What a great customer!
The early days of Rotten Tomatoes immediately after our investment were spent building up the site from a hobby in to a full fledged business. We applied to tech to not just keep our team relatively small, but also to make Rotten Tomatoes a comprehensive resource for all movies and, eventually, leveraging that tech and data into its own revenue stream via data licensing. The data licensing had a side benefit of getting the Tomatometer more broadly distributed across other resources such as industry publications, search engines, and movie destinations like Netflix and iTunes and played an important role in making Rotten Tomatoes the industry-accepted standard it is today.
Footnote: Yes, there was a brief time that Netflix presented the Tomatometer and critic review quotations when you ordered movies. I was an early Netflix fan before the time of streaming downloads and back when they delivered DVDs in the mail via the “red envelopes”. In 2002, just as we were getting our data licensing program ramped up, Netflix contacted us out-of-the-blue and asked whether the Tomatometer to Netflix’s movie pages. From 2002 until 2005 (or 2006?), Netflix presented a fresh or rotten tomato, Tomatometer rating, and few select Cream of the Crop critic quotations and links within their movie pages via our data licensing. It was great to have Netflix as an early paying customer of our data licensing program. I found it to be really helpful when selecting movies, but I believe around 2005-06, Netflix wanted to tilt more heavily into their content recommendation system (even running the “Netflix Prize” to improve their recommendation algorithms) and subsequently removed the Tomatometer from their pages.
For more of my Rotten Tomatoes 20th anniversary articles, check out my other memories.
With Rotten Tomatoes‘ 20th anniversary rapidly approaching, I’ve decided to do a retrospective on my memories from our early days of Rotten Tomatoes. As a Rotten Tomatoes founder along with my partners Patrick Lee and Senh Duong, I’ve never really had a chance to document some of the stories from our early days. I ask for forgiveness in advance if there are errors as I’m trying to recall details from 20 or more years ago, really a lifetime in internet years (and yet I still feel like it was all so recent).
Watching Star Wars: Episode I: The Phantom Menace, released in the summer of 1999, was a life-changing moment for me. No, the movie was an utter letdown for a life-long Star Wars fan like me, but I thank George Lucas for making such a mediocre movie as the online reaction to the movie helped change my mindset about what I wanted to do in life.
In May 1999, the week before Episode I came out, I got to see the film at an early, private radio promotion screening that also had a few film critics in attendance. When Rotten Tomatoes co-founder Senh asked me earlier in the week whether I wanted to catch a sneak preview of the most anticipated movie of my life (and probably in all of history), of course I replied ‘yes’ and I made the 90 minute drive alone from the San Francisco Bay Area up to Sacramento.
Senh had launched Rotten Tomatoes nearly a year earlier as a hobby project while working at our web agency at the time. Design Reactor, which our third Rotten Tomatoes co-founder and I had started right after my graduation from Cal in 1997, was making rapid headway as the lead web development agency for Disney Channel and at the time I was making a weekly trip back and forth between the Bay Area and Burbank happy and proud to be working for such a prominent client in the field that I loved.
Nonetheless, the many sleepless nights of hard work with little outside recognition must had worn down Senh early on. In August 1998 (now 20 years ago!), he had come up with the idea for Rotten Tomatoes. Really, it was quite a genius, thinking out-side-the-box idea at the time and I’m quite envious that I hadn’t thought about it before. Both Senh and I are super movie afficianados. Senh is ethnically Chinese but from Vietnam with a short interlude in Hong Kong before arriving in the relatively rural Sacramento in the 1980’s. For Senh, 80s action stars like Schwarzenegger and Stallone play such a pivotal part of not just his childhood, but also his general perception of Hollywood and America overall. In the same vein, I was equally a movie fan, but my tastes were much more diverse. Senh and I could talk endlessly about our favorite films and directors, but I was also obsessive about small films from mini-majors and indie productions.
I was born in Ohio, but raised in suburban Maryland. When summers rolled around, my brothers and I would live Los Angeles in the increasingly immigrant Chinese community of Alhambra to see my father. As all my school friends were in Maryland rather than LA, with the lack of friends nearby, my brother and I basically spent every summer going to the movie theater and watching tons of summer movies of every sort. For him, it turned in to a profession as he chased his moviemaking dreams in Hollywood after college. For me, it meant that movies were always a major part of my life, even after I began chasing my dotcom dreams in college. It was a point of pride for me to have Disney as my major client so soon after graduating college that, unlike Senh, I didn’t really think much of building something “even greater”.
For Senh, however, he had more of an “artist” mentality (very similar to a “founder” mentality) and wasn’t content with essentially working as “affordable labor” for Disney. We couldn’t even publicly claim our hard efforts building such breakthrough projects as Zoog Disney, ToonDisney.com, DisneyChannel.com, and eventually much of ABC.com. When Jackie Chan, his Hong Kong film idol, was about to star in Rush Hour, his first major Hollywood movie, Senh devoted his time to building his version of a “fan page”. He collected all of the news articles and film reviews in the weeks preceding the movie’s release and put them on a single page. In reality, while he meant to build a site for Rush Hour, since the film’s release got delayed, he actually continued the process of aggregating different review quotations and news headlines for other movies about to release. The first film page to launch was Neil Labute’s Your Friends & Neighbors, and by the time it had launched on August 13, 1998, he had already come up with some of Rotten Tomatoes’ key elements: The Tomatometer, Fresh and Rotten icons for reviews, review quotations and links, and the “Rotten Tomatoes” name. Senh had even registered the domain name rotten-tomatoes.com for his new web site. He began posting links to the aggregated Rotten Tomatoes movie review pages to the rec.arts.movies newsgroup and getting decent response from other newsgroup participants.
Early on, I had concerns about the legality of “aggregating quotations and links”. In those early days, the closest comparison would be the Drudge Report, but the quotation aggregation that Senh was doing was even riskier. It’s a commonplace practice now and commonly considered as covered legally under “Fair Use”, but back then it was still indeterminate. I think Senh’s “immigrant outsider” background and his artist mentality were important — they allowed him to think “outside-of-the-box” and make the important leap to come up something wholly new and innovative by aggregating this quotations, links, and ratings into the Tomatometer where as someone like me born and raised in the U.S. would have considered it too legally risky.
In the subsequent months, Senh’s “Jackie Chan fan project” blossomed in to his passion. He dedicated more and more of his time to updating and expanding Rotten Tomatoes including spending daytime going to the Berkeley Public Library to manually cull quotes from print newspapers and magazines (many of which hadn’t gone online yet in 1998) and all-nighters on the critical Thursday nights before movie openings on Fridays. At the same time, though, our little web design firm Design Reactor, had finally landed on the rollercoaster growth path as our initially small business with Disney Channel blossomed into becoming the primary web agency for the whole of Disney Cable Television. In the several months following the launch of Rotten Tomatoes, our company grew from 6 or 7 employees to 20-plus employees and interns and landed a seven-figure, yearlong deal with Disney to maintain and expand the whole of Disney Channel and affiliated web sites. During all of this, Senh became less and less interested in “working for Disney” and more and more obsessed with Rotten Tomatoes. Being a fan of movies and a fan of the web site, I helped initially by helping to do some minor programming, hosting the web site on our Design Reactor servers, and making the process easier for Senh by changing his manual HTML pages to more maintainable and reuseable templates. Nonetheless, both Patrick and I could clear see that Senh’s interest in Design Reactor was waning so we asked him to leave the company and so he could work full-time pursuing his Rotten Tomaotes passion and so that we could bring in a replacement as Creative Director (Joe Huang) who could dedicate his time to our growing web design company.
Instead of hanging around the Bay Area and helping us grow Design Reactor, Senh decided to move back to Sacramento and teamed up with his high school classmates Binh Ngo and Bobby Lee to continue running Rotten Tomatoes from Senh’s garage. In the first couple of months after departing Design Reactor, I don’t think Senh was even 100% certain about using his time to make Rotten Tomatoes a business. There was a short period of time during those early months where the three of them decided to shoot a movie together rather than continue updating Rotten Tomatoes and, as a consequence, there were no updates to the site for several weeks, though they resumed after deciding to not film the indie movie.
At the same time that Senh, Binh, and Bobby were updating Rotten Tomatoes from Sacramento, I was getting run down by my weekly trips between the Bay Area and Burbank simultaneously growing our Disney business to cover Disney Channel, Zoog Disney, and Toon Disney and producing two new Flash/Shockwave games for them every week. All of the newfound business from Disney allowed us to move to professional high rise offices in Emeryville and hire a professional CFO for the company. Despite our success with Design Reactor, I was begining to get run down by the constant client-handling and envious of being able to build and own our own property like Rotten Tomatoes.
This was the situation as I drove up to Sacramento to go watch the early critics screening of Star Wars: Episode Iwith Senh, Binh, and Bobby that fateful May night. Senh and I had always had a great relationship chatting about movies and, on the car drive over from Senh’s house to the theater, our movie geek conversation about Star Wars continued without missing a beat. After the movie ended, I clearly remember walking out of the theater and noticing other people’s reactions. Before the screening, the local radio station had also given tickets to fans. One of the super fans dressed in a Darth Maul costume replete with a homemade, dual-blade light saber and face paint. He walked out of the theater with such a dejected look on his face as if he had just realized that his entire childhood was a lie.
Leaving the theater, Senh and I talked about what we had just saw. I think we both realized at the same time that this huge build up to the release of Episode I was a huge opportunity for Rotten Tomatoes. The fact that the movie was just “so-so” was even better for the web site — there was going to be some really split opinions about the movie over the subsequent days. During the car ride home, I told Senh that I really wanted to work on Rotten Tomatoes rather than just doing Disney work day-in-and-day-out. I’d talk to Patrick about having Design Reactor dedicate more time and resources towards helping Rotten Tomatoes. Watching Star Wars: Episode I and talking with Senh on that car ride back was a pivotal moment for me. It made me come to realize that, despite how proud I was of the product and relationship we had built with Disney, that what I really wanted out of life was to build something I could claim for my own. I really wanted to work in earnest on Rotten Tomatoes.
Senh, Binh, and Bobby, while hard-working, didn’t really have much technical knowledge. As a consequence, I sought out at first to help them on the technical end. Firstly, Rotten Tomatoes was still using the “rotten-tomatoes.com” domain name so after getting back home I immediately went about registering “rottentomatoes.com” (no dash) which, luckily, had still not been registered. Secondly, we hosted the site on a web server sitting in our Design Reactor offices which helped accomodate the server load in subsequent months. Ironically, by this point in time, becoming Disney’s web agency of choice meant that we were the only agency to have a dual T1 line guaranteeing top-of-the-line network speeds that connected directly to Disney’s private network so that we could develop and test code for all of Disney Channel before deploying to Disney’s production servers. Thanks to Disney paying for our exorbitant (at the time) network line, Rotten Tomatoes was able to share the network access and web server resources in those important summer months in 1999 as site traffic took off.
True to form, in the several days following that Star Wars: Episode I screening as early reviews began pouring in, the traffic to the site exploded. The day the movie released, the Tomatometer score hovered around 58%-61% and constantly flipped back and forth multiple times between FRESH and ROTTEN as we added newly published reviews (I see now that it’s settled on a more permanent rotten rating of 55%). More and more movie fan sites and message boards began linking and referring to Rotten Tomatoes’ Episode I web page and traffic continued to pour in. For the first time, the Tomatometer rating became an actual point of conversation amongst critics and tons of Star Wars fans and the reaction to Rotten Tomatoes set us on the path to make this a real project.
In the subsequent summer weeks, several important things happened to further push us towards making Rotten Tomatoes a full-time business pursuit:
Around April 1999, my brother, working as an aspiring producer at Sony by this point, sent me a video tape of The Blair Witch Project,which had become the buzz hit of Sundance in January but hadn’t released in theaters yet. I had heard so much of this indie horror movie and was even more enthusiastic since it was filmed not too far away from my hometown of Columbia, Maryland. I popped it into the VHS player at the office one weekend and we all watched it together with Senh, who had I believe had also come down from Sacramento to watch with us that weekend. It scared the crap out of some of our teammates, but more importantly, it was pretty obvious after watching the movie that it was pretty special because opinions on the movie were so divided. Patrick, who also grew up in suburban Maryland even closer to where Blair Witch was shot, absolutely hated the movie, and particularly hated how illogically and childish the characters in the movie acted. I loved the movie and Senh was in the middle with his opinion. We knew that online opinion would also be similarly vociferous.
Following on Star Wars: Episode I in May, the release of The Blair Witch Project and all of the film fan discussion in July further confirmed our feeling that Rotten Tomatoes was on to something. People were constantly returning to Rotten Tomatoes to read all of the film reviews, commentary, and debate on such a controversial movie. Because of Episode I and Blair Witch, Rotten Tomatoes was becoming more and more known — Leslie Miller from USA Today featured Rotten Tomatoes and Netscape selected the site as a “Pick of the Day”. Most gratifyingly, Roger Eberthighlighted Rotten Tomatoes in “Yahoo! Internet Life” magazine, a short-lived publication that educated users on the best sites to surf. Roger was an early hero of both Senh and me; consequently, it’s hard to understate how much it meant to us to have his personal validation during our early days.
Our web design business Design Reactor was growing by leaps and bounds. By this point, our business had expanded from just being 90% Disney work, to having a more diverse portfolio of clients adding on Artisan Entertainment (who, in a touch of fate, had grown to success with the release of The Blair Witch Project) and Warner Bros.. Despite this success, we were increasingly casting an eye towards building our own project that we could claim for ourselves. At the same time that we moved out of our Berkeley office (a little before the release of Episode I), our office mates Lyle and Dennis Fong from the original Berkeley office had created Gamers.com, the world’s first gaming online portal, and in October 1999 raised $11M, an eye-poppingly big investment back then. I think both Patrick and I were envious of their success and wanted to build something that could surpass our friends’ at Gamers. In this light, it was relatively easy to agree to bring Rotten Tomatoes back into Design Reactor as a full-time project. Seeing as how our web design business was already growing quickly, our original idea was for Senh to move back to the Bay Area and for Design Reactor to incubate Rotten Tomatoes. Patrick talked to some of our potential angel investors, and based off of our success with Design Reactor, they were willing to invest in Design Reactor as an “IdeaLab“-style incubator with Rotten Tomatoes as the first incubated project. However, as we began putting the business plan together for Rotten Tomatoes, we quickly came to the realization that our incubator idea was stupid. Life was too short and the three of us were more passionate about building Rotten Tomatoes full-time rather than working across a bunch of projects for others.
Luckily, our investors believed in us as a team and most of them willingly put money in on the basis of Rotten Tomatoes rather than our former “Design Reactor incubator” plan. In early 2000, I already began transitioning our Disney work (which had expanded to include ABC.com) over to a sister company. We were already sub-contracting some work to this company and they took over our Design Reactor name and portfolio and we took an equity stake and the decent cash and receivables we had built in the Design Reactor ledger.
My final project for Design Reactor was in late March 2000 — I flew down to Hollywood to attend the Academy Awards where Design Reactor ran and updated the official Oscars.com web site during the awards. Subsequent to my work for the ceremony, I flew back to the Bay Area and, in the following week, our one and only round of investment in Rotten Tomatoes arrived in our bank account and I began working on Rotten Tomatoes full-time.
Then, the very next week, the dotcom bubble burst and things began crashing down around us. That, however, is a story for another post…
For more of my Rotten Tomatoes 20th anniversary articles, check out my other memories.
Like I said, I haven’t really had the opportunity to document our early days at Rotten Tomatoes and there were plenty of people who I’ve neglected to publicly thank. First, of course I want to thank my co-founders Patrick Lee and Senh Duong and the rest of the Rotten Tomatoes crew who stayed with us through the whole roller-coaster ride: Lily Chi, Binh Ngo, Paul Lee, and Susan Nakasora. Also, thanks to the many other friends who lent a hand during our startup years.
Thanks to Larry Barber, one of our first Design Reactor clients and an early business advisor. Larry took a look at Patrick and I when we were young, eager 21/22 year old entrepreneurs and unfailingly believed in our potential. Thanks to Larry’s daughter, the late Cara Barber Hamm, who staked her early career at both Disney Channel and Warner Bros. to bring us in to the fold and giving us the first opportunity to shine. Thanks to Brian Bowman, who later came in later to head both DisneyChannel.com and ABC.com and helped us grow Design Reactor from a startup into a real business. Without Brian, I wouldn’t have spent New Year’s countdown of 2000 hard at work programming the “Who Wants to Be a Millionaire” Online Game for launch the following week. The extra-large invoice from that special overtime probably eventually extended Rotten Tomatoes’ runway by a year or two later on when cash was running short.
Finally, I want to give a repeated thanks to both Senh, who came up with the idea for Rotten Tomatoes, and also Lyle Fong, founder of Gamers.com which eventually turned in to Lithium. Both are immigrant entrepreneurs who had the innate drive to build something great that they could claim for themselves. Without the two of them, I might not have been inspired to take the big step of walking away from Design Reactor and Disney to also pursue my dreams of building something of long-lasting impact and value like Rotten Tomatoes
The 20th anniversary of Rotten Tomatoes is rapidly approaching. I’m going to begin contributing some of my memories of starting up RT in the early years in future posts this month, I got back last month recently from my very first Apple WWDC event, so I thought I’d first contribute clips of the three times that Steve Jobs demo’d new Apple products using Rotten Tomatoes. #RottenTomatoesTurns20
As a founder, you’re like the Greek god Zeus pulling Athena from his head and bringing her from nothingness into the World.
I really like this recent interview with Michael Scott, the oft-forgotten FIRST CEO of Apple. Our perception of Apple is now of this gargantuan monster of a company that has always existed, but I can guarantee you that the most treasured memories by both Steves are likely from the first several years of Apple’s founding — these are the important moments where every day’s seemingly inconsequential decisions have potentially unexpected impact on the legacy and culture of the company.
BI: What was the culture that developed at the company in the early days?
MS: Well, I guess the biggest part of the culture was that Holt made our coffee in the morning. He made the coffee to suit him, and it was so strong that it would keep us all up forever. That was subsequently a big fight that we had.
Ann Bowers…. who was…. I forgot the guys name, but she was the wife of one of the founders of Intel, she was our first VP of Personnel. This was a couple of years later. She was on this kick saying that we should not supply caffeine to the employees because it was unhealthy. And I just said, “No,” because we weren’t a committee and we didn’t need a vote on it.
I would say that the challenge was, who was more stubborn, Steve or me, and I think I won.
The other argument at the meetings was would Steve take his dirty feet and sandals off the table, because he sat at one end of the conference table, and Markkula sat at the other end chain smoking. So we had to have special filters in the attic in the ceiling to keep the room filter. I had the smokers on one side and the people with dirty feet on the other.
[Laughter from us.]
It was not funny then. Everybody has their pet peeves.
It’s difficult to imagine these kind of long-lasting memories having impact when you’re in the middle of the “fog of war” during those first few years of development. Right now, the alivenotdead team is closing in on a transition point where we will be a pivot. It gives us a unique opportunity similar to starting a whole new company with a new team members and new experiences and reading this interview really makes me excited about the prospect of building new lifelong memories to reflect upon.
The internet start-up community can be pretty insular, so sometimes it requires ideas and memes from outside this small group of very driven, goal-oriented people.
My original passion has always been films (even more so than technology) and amongst my favorite directors is Robert Rodriguez, the entrepreneurial, DIY director of El Mariachi, Sin City, Spy Kids and more. While my opinions about his movies vary widely, his book chronicling the crazy pursuit he made to make his first independent feature film, the wild and raucous El Mariachi, reads better than any “tech start-up” tale. The tale inspired me to open my first start-up in college, Go! Designs.
“Rebel Without a Crew” is Rodriguez’s entertaining retelling about how he sold his body to medicine, hustled/fought/stole his way to making an excellent independent film and I believe that the spirit is definitely akin to the lean startup spirit that surrounded the early days of the dotcom revolution.
Rodriguez has a list of “rules for independent filmmaking” at the end of his book which I feel like could be easily transported and used for tech entrepreneurs.
If you’re thinking of a doing a startup, or if you’re an entrepreneur now and are seeking an injection of true inspiration and motivation, pick up this fascinating book.
Note: This post is part of an extended auto-biography which is collected in my About page.
After leaving my role as head of the recently acquired Rotten Tomatoes and a VP at the even more recently acquired IGN Entertainment, I rejoined my frequent business partner Patrick Lee in the Chinese coastal city of Xiamen, Fujian province, where he had teamed up with his original business partner from his first company, Jimmy Zhuang (庄振宁). Jimmy, a college classmate of ours, was originally born and raised in Xiamen prior to moving to California for high school and, eventually, university at Cal.
Our initial web site in China, Xiaban.com (下班网), was initially a customer loyalty platform for merchants whereby customers could swipe a loyalty card at hundreds of different participating stores and receive points which could be redeemed for prizes and discounts. Merchants could sign up to receive powerful, aggregated data about their customers including demographic data, spendings statistics, and comparison data with their competitors. Furthermore, we provided a way for merchants to target SMS-based ads to their customers — every time the card was swiped, the customer would receive an SMS confirming their points along with an advertising area for merchants that could be targeted by neighborhood, customer demographic, or store category. We rolled out this powerful platform across nearly a thousand stores throughout our Xiamen with plans to expand nationwide. When I came into the company as Chief Operating Officer (COO), I was additional tasked with redoing Xiaban.com as a Yelp-like web site that would help us rapidly expand our brand throughout China. Like Yelp, our site allowed users to find the best places to eat and shop from a comprehensive, nationwide database of merchants and share their reviews and tips with other consumers and friends. We further tied in these member services with data accumulated by using the Xiaban loyalty card so members could check and redeem points and prizes online. Unfortunately, the site’s traffic was leapfrogged by our rapidly growing competitor, Dianping.com, and at the end of 2006 we decided to pivot away from the capital-intensive loyalty card platform. Instead, we acquired XMFish.com (厦门小鱼社区), a rapidly growing local community web site in Xiamen. XMFish.com’s traffic was on a phenomenal growth path in the local Xiamen area and was already becoming the most important online destination in Xiamen. As part of the new company, we grew XMFish to become the most trafficked website in the province and a vital and positive community in the Xiamen area. By building online ad sales on the site, we were able to grow both the web site and company stably.
At the current time, XMFish.com has expanded to included neighboring cities and has even begun offering our loyalty card again in partnership with local banks including ICBC. The site has become the primary online platform for local advertising and has been extended to include services like group buying and an online shopping of local merchants with same-day delivery.
While I departed from my full-time position in December 2006, I continue to frequently return to Xiamen.
Note: This post is part of an extended auto-biography which is collected in my About page.
Late in my senior year of college in 1997, I met with Patrick Lee, a college classmate who had similarly started a growing start-up (Human Ingenuity) and had hired Go! Designs to create his company’s web site. We had discussions about how we might be able to expand the web design work we were doing at Go! Designs. As a result, Patrick and I left our respective startups and forming a new partnership, Design Reactor. The first day after my graduation, we sealed our commitment by signing a lease to a new office on 2223 Shattuck Avenue in Berkeley and got to work assembling a small army of designers and engineers from amongst our talented group of college classmates to expand the scope and scale of our web design work.
During our first year, despite a slow beginning completing low-cost web design work for local tech companies, we were able to break the barrier and land The Disney Channel as a major client. Over the next two years, we were able to grow our relationship with Disney to become the primary web design firm for the Disney/ABC TV Networks as well as designing various Walt Disney Studios official movie web sites.
As the primary client manager for Disney/ABC, I’m most proud of the work we did to create and operate the online portion of Zoog Disney, the primary programming block on The Disney Channel and also Disney’s first foray into online, on-air synergy. The award-winning ZoogDisney.com was an ambitious web site for kids to connect with their favorite Disney Channel TV shows. While producing the ZoogDisney.com, we developed web sites for all of the Disney Channel TV shows and over 120 web-based games where kids’ fan messages and game hi-scores were posted each week on-air on The Disney Channel.
Other highlights of our work for Disney included creating ToonDisney.com, the official web site for Disney’s all Disney cartoon cable channel. As a measure of Disney’s trust in Design Reactor, we were the first web design firm permitted to animate the Disney’s Fab Five cartoon characters (i.e. Mickey, Minnie, Donald, Goofy, and Pluto) online. Our work for Disney eventually resulted in us also becoming the primary web vendor for ABC. At ABC, we created the “Who Wants to Be Millionaire?” Online Game which, at the time, was one of the most heavily-played games online, as well as managed the official Oscar.com web site for the Academy Awards in 2000.
Despite requiring me to split my time between our Design Reactor team in the San Francisco Bay Area and the Disney Channel/Disney.com offices in Los Angeles, I really enjoyed my time building some really enjoyable web destinations and games for such a great client and feel blessed being entrusted with the large responsibility at such a young age.
Our close relationship with Disney provided us with the chance to grow Design Reactor to a team of 28 people and we were able to dedicate ourselves to becoming one of the premier web design firms in the entertainment industry. Here are some of the other fun projects that we worked on:
Leveraging the success with Disney, we were able to eventually work with many additional film studios (Warner Bros., Universal, Fox, Sony, Artisan Entertainment) to produce official web sites for many films.
Working with Warner Bros. Online, we participated in their “Entertaindom” project, WB’s first foray into original online web programming. We produced two original web series for WB including a Flash-based cartoon series we wrote with character design by the head animator of WB’s “The Animaniacs”.
My business partner, Patrick, and I originally had met in college as members of the Cal Wushu Team. Wushu is Chinese martial arts whose most famous practitioner is actor Jet Li. As a result, in 1999 we fulfilled our dream of meeting Jet in-person and were commissioned to create and manage his Official Web Site. Created as Jet was first entering Hollywood films, the web site allowed Jet to connect and grow a global community of fans and share his unique life perspective and philosophy. Even after departing Design Reactor, we continue to work with Jet and his various efforts online including his Official Web Site.
As one of the leading web design firms in the entertainment industry, Design Reactor gave me the opportunity to play a role in the emerging connection between entertainment and the Internet at a really young age and a chance to immediately work post-graduation with a great circle of smart friends and classmates from Berkeley.
Note: This post is part of an extended auto-biography which is collected in my About page.
During college in 1995, I got hired for my first web-related job as the Site Architect and Webmaster for the Haas School of Business at the University of California, Berkeley. Besides being able to exercise my newly learned web programming skills, this job gave me a chance to meet and help business school faculty and students during the very beginnings of the Internet Boom, many who later went on to become internet entrepreneurs themselves. During my third-year of college, I also partnered with two friends to form Go! Designs, a web design boutique firm; we all moved in together into the same cramped Durant Avenue apartment and spent time away from class plugging away on assorted for-hire projects.
My senior year at Cal, between working a nearly full-time job at the business school and spending nights and weekends on my own web design firm, I had basically stopped attending college classes and let my grades pitifully decline, but the experience reinforced my conviction to continue a Internet start-up life post-college.